Privacy Policy

1Information We Collect

When you call our emergency dispatch line or interact with our website, we collect information necessary to coordinate rapid restoration assistance across Boise and the Treasure Valley. This may include:

• Contact Information: Your name, phone number, and physical property address in Boise, Ada County, or Canyon County.
• Loss Details: Description of the water damage, affected materials, flood category (clean, grey, or black water), and urgency level.
• Technical & Usage Data: IP address, device type, browser characteristics, referring URL, and pages visited, collected through standard web server logs and privacy-centric cookies.

2Telephone Inquiries & Call Recording Notice

Because restoration emergencies require immediate, accurate communication, our telephone intake calls may be monitored or recorded for quality assurance, dispatcher training, and dispute resolution purposes.

By remaining on the line after placing a call to (000) 000-0000, you consent to call monitoring and recording as permitted under federal and state law.

3How We Use Your Information

Information collected through our platform is utilized strictly for:

• Connecting you directly with on-call, licensed, and insured independent water damage restoration specialists serving your specific neighborhood.
• Facilitating prompt emergency response, estimating, and diagnostic moisture inspection coordination.
• Maintaining service logs, optimizing website performance, and ensuring compliance with state consumer regulations.

4Information Sharing & Independent Contractor Network

Boise Water Damage Restoration Services is a referral, marketing, and dispatch coordination resource. We do not sell, rent, or monetize your personal details to third-party marketing brokers.

Your contact details and loss description are shared only with the specific local restoration contractor who is dispatched to assess or mitigate damage on your property. Once connected, that contractor’s individual privacy policy governs any on-site paperwork or direct billing arrangements.

5Cookies & Tracking Technologies

We employ standard HTTP cookies and analytics tags to measure aggregate visitor metrics, session lengths, and user behavior. You can adjust your browser settings to reject cookies; however, basic site functionality will remain active.

6Data Security & Retention

We maintain commercial-grade SSL/TLS encryption across our entire domain. We retain operational telephone and routing records only as long as necessary to facilitate restoration dispatch, comply with legal obligations, and resolve any prospective warranty or billing questions.

7Contact Us Regarding Your Privacy

If you have any questions or requests regarding your personal information, or wish to review data submitted to our intake team, please contact us: